Know the scope.
Know the price.
Prices are labor unless stated otherwise; parts, licenses, tax and approved travel are additional.
Serving Suffolk and Nassau counties, Queens and Brooklyn. Visits by appointment during 9 AM–10 PM Eastern, seven days a week. Email contact@rosscoreit.com.
Diagnostics & Support
Standard Computer Diagnostic — $69
For unknown computer problems and bench/drop-off diagnostics. The $69 diagnostic is credited toward approved Ross Core IT repair labor when the repair is approved within 14 days. If the repair is declined, the diagnostic fee remains due. The credit has no cash value and total labor after an applicable diagnostic does not fall below $69. No separate diagnostic is added to a known flat-rate job or paid remote/on-site visit.
Consumer Remote Support — $49 first 30 minutes; then $95/hour in 15-minute increments.
Small-Business Remote Support — $55 first 30 minutes; then $110/hour in 15-minute increments.
Residential On-Site Support — $125 first hour; then $95/hour in 30-minute increments.
Small-Business On-Site Support — $145 first hour; then $115/hour in 30-minute increments.
Windows & Software Services
Windows Troubleshooting & Repair — $149+
Malware / Virus Cleanup — $149
Windows Clean Install / Reformat — $159
BIOS / UEFI / Firmware Service — $79+
Data Transfer / Migration — up to 250 GB: $129; 250 GB–1 TB: $179; over 1 TB: quoted.
Complex profile/application migration is quoted separately. Failed, corrupted, or unreadable drives are outside standard data-transfer service and may require referral or separate evaluation.
Desktop Hardware Services
RAM Installation — $59 + parts
Basic Internal Hardware Installation — $69 + parts
HDD / SSD Installation, No Migration — $79 + parts
GPU Installation + Driver Setup — $79 + parts
PSU Replacement / Upgrade — $99 + parts
CPU Replacement / Upgrade — $119 + parts
Air CPU Cooler Installation — $99 + parts
AIO Liquid Cooler Installation — $129 + parts
SSD Upgrade + Cloning — $169 + parts
Motherboard Replacement — $199 + parts
PC Case Swap / Component Transplant — $199+ + parts
Multiple-component upgrades — quoted as a package.
Laptop Hardware Services
Laptop RAM / SSD Installation — $69+ + parts
Internal Battery Replacement — $89+ + parts
Laptop Screen / Display Replacement — $129+ + parts
Fan Replacement — $99+ + parts
Thermal Paste / Cooling Service — $119+
Keyboard Replacement — $99+ + parts
Wi-Fi / Bluetooth Card Replacement — $79+ + parts
Complex Laptop Component Repair — $129+ / quoted
Board-level / soldering repair is not currently offered.
New PC Setup & Custom Builds
New PC Setup — $149
Includes initial Windows setup, updates, user account, drivers, basic software, security/settings, peripherals, and basic validation. Major data migration is separate.
Custom PC Build — $199 minimum; fixed quote based on build scope and complexity.
Small-Business IT Services
New Business Workstation Setup — $179/device
Additional Similar Workstation, Same Visit/Project — $149/device
Printer / Shared-Device Setup — $125+
Business User & Workstation Account Setup — $95+
Software / Application Installation & Configuration — $95/hour or quoted flat
File Share / Mapped Drive Setup — $125+
Wi-Fi / Router / Network Troubleshooting — $145 first on-site hour; then $115/hour
Larger defined business IT projects — fixed quote based on scope.
Essential Support — future activation
Planned at $199/month. Enrollment is not yet open.
Ross Core IT Essential Support — $199/month
For up to 5 users/devices.
Includes 1 hour of remote support per month, priority scheduling, basic client/device/network documentation, and routine account/workstation support for common Windows, software, printer, and connectivity issues.
Included monthly support time does not roll over.
Additional remote support — $100/hour
Additional on-site support — $125/hour
Parts, software, licenses, travel charges, and separately quoted project work are additional.
Does not include unlimited support, guaranteed 24/7 response or SLA, server monitoring, managed EDR/SOC, managed backups, full Microsoft 365 administration, production Active Directory/server administration, or major projects/migrations.
Activation requires a finalized written recurring-support agreement before service begins.
Travel & After-Hours
0–15 miles from the Ross Core IT service base — normal travel included in the first-hour on-site rate.
Over 15 miles through 25 miles — +$25 travel fee.
Over 25 miles — quoted before scheduling.
Tolls, paid parking, ferry charges, or unusual access costs are additional at actual cost.
After-Hours / Emergency Support — Work outside 9 AM–10 PM Eastern daily, if accepted and agreed in advance: 1.5× applicable normal labor rates; 2-hour minimum. Response time is not guaranteed.
Important Service Notes
Parts are additional unless specifically included in a written quote.
Customer-supplied parts may be accepted when appropriate. Ross Core IT does not warranty the part itself, and additional labor caused by incompatible, defective, or incorrect parts may be billable.
Additional work outside an approved scope is not performed without customer authorization, except within a separately approved not-to-exceed amount.
Some services may require a revised estimate if additional problems are discovered during diagnosis or repair.
Formal written estimates, authorizations, SOWs, change orders, and agreements control the final approved scope where applicable.